FAQs
Answer all your questions, let you shop with confidence Our experts are available to address any inquiries you may have, ensuring a confident shopping experience.
Popular questions
How to make the pillow fluffy?
How to make the pillow fluffy?
When you receive the compression pillow and quilt, it looks very collapsed, don't worry! As I said, rub the pillow with both hands, fold it in half and beat it repeatedly, let the air fill the pillow, and the pillow will slowly return to its fluffy state.
Let it sit for a night to let the filling slowly stretch out and achieve the best condition!
What is a three-layer cavity structure?
What is a three-layer cavity structure?
Most brands of pillows have a ball of filling stuffed into a cloth bag. The difference between us and other brands is that our pillow is like a hamburger structure, filled with soft goose down on the top and bottom layers, ensuring that the skin can enjoy the softness of the goose down.
The middle layer is filled with feathers for structural support, and the firm feathers maintain the shape of the pillow.
Is your down material ethically sourced?
Is your down material ethically sourced?
A lot of sins can go into making a natural-filled pillow or duvet, including the way the feather and down is sourced. That’s why the best bed linen suppliers only work with partners that share their ethical values. At Plumenest, we want our bedding benefits to extend way beyond a great night’s sleep.
All our sustainable goose down and feather bedding is responsibly sourced, independently
audited for compliance and supplied with the assurance that it has been sourced only as a by-product. Our suppliers are also monitored to ensure they practice the highest standards of care.
This is reflected in our accreditations. All Plumenest cases and fills are Oeko-Tex Standard 100 certified, meaning they’re free from harmful substances. Our ethically sourced goose down duvets and pillows also hold the Downpass ® and RDS certifications, making them an ethical values products.
Plumenest uses duck down or goose down?
Plumenest uses duck down or goose down?
All of our products are filled with goose down, fill power of down depends on the size of the down cluster. Well, geese are much bigger than ducks, so it makes sense that they have bigger down clusters,so we've always stuck with goose down, which is why it's so expensive.
Are all Plumenest products hypoallergenic?
Are all Plumenest products hypoallergenic?
Yes! products is hypoallergenic because it is made from natural material. Pillow and duvet are hypoallergenic,because the inner down material has been thoroughly cleaned (up to more than 6-8 procedures of cleaning, sterilization, dust removal, drying, etc.).
Our fabric has also passed the OEKO-TEX® Standard 100 certification, you can use it with confidence, it will not make your skin allergic and uncomfortable
What is the difference between down and feathers?
What is the difference between down and feathers?
Down and feathers come from exactly the same place:Â a goose or a duck.
Feathers are the outer covering of the bird; they make it possible for the animal to fly, and they contain quills.
Down  lie beneath the protective feather covering of the bird. They typically come from the soft underside of the animal's belly and provide insulation to keep it warm. Down fibres are light and fluffy, and do not contain any quills. For this reason, pure down is considered to be one of the best fillings for your pillows. Their light and airy fibres make the pillow malleable, and ideal for a soft, supportive pillow. Down is perfectly conducive to a comfortable sleep and also provides excellent temperature control, adapting to your body's internal temperature. This will help keep you cool in the summer and warm in the winter.
How to understand filling power, down content, Fill weight, product weight?
How to understand filling power, down content, Fill weight, product weight?
Fill Power, Down content,Fill Weight, and Product Weight are three key measurements to help understand the quality and warmth of our Down products.
Fill Power refers to the loft of the down used in the item or how voluminous (puffy) that down is. Loft is another way of measuring how many cubic inches of space one ounce of that down fill takes up. The loftier the down, the more space there is for air to get trapped, and therefore, the more insulated it is.An important factor that determines the filling power is the content of down. The higher the down content, the more fluffy the filling is.
Down content:We usually see different content standards such as 95%\90%\50%\30%, which refer to the proportion of pure down and feathers, feather silk and other impurities in the raw materials. For example, 95% of white goose down contains only 5% impurities and the rest is pure down. Of course, if it is 0%, it is called feather. The higher the ratio, the better the quality of down.
Fill Weight literally refers to the total weight of the down in the item. This is measured in grams and is a helpful variable in determining the warmth of an item.
Product Weight is the weight of the entire finished product, regardless of fill-weight and fill-power.
Order questionsÂ
Can i cancel the order?
Can i cancel the order?
You can cancel an order at any time before we ship it, this will not cancel the order immediately if it is already in transit. A refund request can only be initiated after you have received the item.
How do I initiate a return ?
How do I initiate a return ?
If you want to return, please go to your order page to initiate a return request, or contact us directly through Info@plumenest.com.
Can I return it even after used and washed?
Can I return it even after used and washed?
We accept returns in any condition within 30 days of purchase! We would never leave a customer with a product they didn't absolutely love, so if you wash an item, try it out, and decide it's just not for you, we can definitely still initiate a return.
If your items have been washed or used, they are sent to one of our donation centers.
Do i need to keep any of the packaging or boxes?
Do i need to keep any of the packaging or boxes?
For all of our other products, any box will do for a return. But if you have the space, feel free to hold onto it, as it might be the easiest way to get your products back to us.
The delivery address of my order is incorrect, how can I amend it?
The delivery address of my order is incorrect, how can I amend it?
Do not worry! You can contact our customer service after payment, tell us the correct address, and we will modify it for you immediately. If your package is already in transit, we will try to contact the carrier to change the address, but cannot guarantee success.
Shoot us an email at Info@plumenest.com with your order and correct address and we will revise your destination.